Caring for County Durham's 3,508 kilometres of roads is
the responsibility of Durham County Council.
It is a huge task, with 32
traffic light junctions, 81 pedestrian crossings and 73000 street lights to
maintain.
Ensuring everything is working as it should is a priority for the Council and
that is the reason we have created HAL.
HAL is Durham County Council's Highways Action Line, a one-stop call centre set
up to allow you to quickly and easily report any road and lighting defects and
hazards.
You can call HAL on 0191 370 6000.
Roads and pavements
(( HAL with
pneumatic drill ))
Damaged pavements and potholes on the roads can cause injury to
pedestrians and damage to vehicles.
Such defects pose an even greater danger
to children, older people and cyclists, so if you see anything in need of
repair then give HAL a call on 0191 370 6000.
Street Lights
Unfortunately, many street lights are put out of action
by vandalism as well as through malfunction.
Broken lights make our streets
dark, causing even the shortest journeys to be more worrying.
(( Damaged street light ))
If you see a street light out of action then get it fixed by calling HAL on
0191 370 6000.
Please try to quote the column number when reporting street
lighting as it helps for a speedier repair.
Remember - Live electrical wires can kill.
If you see exposed wires on street
lights, call HAL immediately and we will make the repair a top priority.
Traffic Lights
Traffic light faults can mean delays, traffic jams and
accidents.
Give HAL a call on 0191 370 6000 and we'll get things moving again.
(( traffic lights ))
(( blocked road drain ))
Blocked Road Drains
Blocked gullies are a problem as rainwater causes
flooding when it can't drain away.
If you see a problem then call HAL on 0191
370 6000.
There are many potential problem areas and HAL needs your help to keep on top
of them.
If you see any road or lighting hazards then call HAL on 0191 370
6000 and he'll get it sorted.
Remember - HAL can help you walk, cycle and drive safely and comfortably.
How to report a fault
When you see a problem, take note of what it is
and where it is - the more information you can give us then the quicker we can
get things moving.
Call HAL on 0191 370 6000 and our staff will ask you a few
brief questions.
When reporting a street lighting fault, please try and quote
the number printed on the lighting column.
This will enable us to pinpoint
exactly where it is.
(( HAL call team ))
Our staff are highly trained in using the new HAL computerised call system and
will quickly get information from you on the type of problem, its location and
how urgent it is.
From this information, a report will be sent immediately for
action.
We need you to help us by telling us of potential hazards you see in the
community so when you do, think of HAL and give him a call on 0191 370 6000.
You can also report Road and Lighting faults directly through our online report
forms:
Report a
Street Lighting Fault
Report a
Highways/Road Fault
See our
T
Highway
Enforcement Policy
and find more information about
T
Highway Maintenance Schemes 2003 - 2004
.